Learn to manage the engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.
This course covers a wide range of methods that will enable IT professionals to interact with stakeholders to influence and improve the overall customer/user experience.
As part of ITIL 4 Specialist: Drive Stakeholder Value course delegates will learn how to:
Candidates must hold the ITIL 4 Foundation certificate.
(*Classroom courses only)
Teas, Coffees, refreshments and a full Lunch*
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