The course is designed to give a deep understanding of the key concepts of the ITIL 4 framework to enable successful management of modern IT-enabled services. It is also designed to prepare delegates for the ITIL 4 Managing Professional Transition module examination, which leads to the award of the ITIL 4 Managing Professional status.
The exam, which is sat on the last day of the course, is a closed-book examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.
From the ITIL 4 Specialist – High Velocity IT Module:
From the ITIL 4 Specialist – Drive Stakeholder Value Module:
From the ITIL 4 Strategist – Direct, Plan and Improve Module:
The course will help students to understand:
You must already have either an ITIL v3 Expert certificate obtained by passing the MALC exam, ITIL v2-v3 Bridging exam, or have achieved a minimum of 17 credits in the ITIL v3 qualification scheme.
An ITIL v2 Managers certification plus CSI or Strategy making you eligible to take the MALC exam is not sufficient – the credits need to have been gained through the v3 qualification route.
(*Classroom Courses only)
Tea, Coffee, refreshments and a full Lunch*
The Exam Fees
IT leaders, ITIL practitioners and ITIL-expert support staff.
PECB's Official ISO 20000 Foundation Training Course. Attracts 14 CPD hoursMore Information
The ISO 20000 Practitioner Training Course & exam package. Attracts 31 CPD hoursMore Information
ISO 20000 Auditor Training Course & Exam package. Attracts 31 CPD hoursMore Information
Attend this CAIP class from our Partners, Logical Operations and take your Artificial Intelligence skills to the next level.More Information
Attend this 2 day Python Programming class from Logical Operations and take your Python skills to the next level.More Information
Attend this 3 day Python class from Logical Operations and take your Python skills to the next level.More Information
This course is delivered as a blend of eLearning and four 4-hour virtual sessions with a certified instructor.More Information
Understand data through descriptive, predicitive, and prescriptive analytics.More Information
This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.More Information
This course is designed to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services in a holistic way.More Information
This course provides IT leaders, practitioners and support staff with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners.More Information
The ITIL 4 Specialist Drive Stakeholder Value course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and focuses on the customer journey.More Information
This module explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations, to operate in a similar way to successful digitally-native organizations.More Information
The Lead Cloud Security Manager training course enables participants to develop the competence needed to implement and manage a cloud security program by following widely recognized best practices.More Information