The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.
ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
The course comprises interactive learning sessions, exercises that reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
At the end of this three-day course, attendees will have an understanding of the following:
Please ensure you bring a device such as a mobile phone, tablet or laptop to access your course material on, as you will need this for use in the evenings to help with knowledge retention and exam preparation. Please note: Mobile devices are not required for use in the classroom itself.
ITIL 4 Foundation Certificate pre-course work
You will be provided with pre-course work by email prior to attending the course. Your success on the course will be enhanced by close attention to these pre-course materials. It is recommended that you spend 1 hour working through the pre-course work.
If you have not received your pre-course work within one week of the start of your course, please contact your Account Manager or email@example.com
(* Classroom Courses only)
Tea, Coffee & refreshments, as well as a full lunch*
Pre-course reading materials
The Exam fee
Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.
PECB's Official ISO 20000 Foundation Training Course. Attracts 14 CPD hoursMore Information
The ISO 20000 Practitioner Training Course & exam package. Attracts 31 CPD hoursMore Information
ISO 20000 Auditor Training Course & Exam package. Attracts 31 CPD hoursMore Information
Attend this CAIP class from our Partners, Logical Operations and take your Artificial Intelligence skills to the next level.More Information
Attend this 2 day Python Programming class from Logical Operations and take your Python skills to the next level.More Information
Attend this 3 day Python class from Logical Operations and take your Python skills to the next level.More Information
This course is delivered as a blend of eLearning and four 4-hour virtual sessions with a certified instructor.More Information
Understand data through descriptive, predicitive, and prescriptive analytics.More Information
This course is targeted at ITSM leaders, and practitioners who already hold the ITIL v3 Expert qualification (or have 17 points under the ITIL v3 scheme), and it gives them a direct path to transition to the new ITIL 4 Managing Professional (MP) designation.More Information
This course is designed to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services in a holistic way.More Information
This course provides IT leaders, practitioners and support staff with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners.More Information
The ITIL 4 Specialist Drive Stakeholder Value course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and focuses on the customer journey.More Information
This module explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations, to operate in a similar way to successful digitally-native organizations.More Information
The Lead Cloud Security Manager training course enables participants to develop the competence needed to implement and manage a cloud security program by following widely recognized best practices.More Information