The ISO 20000 Auditor training course enables you to develop the necessary expertise to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures and techniques.
During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.
After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for an ISO/IEC 20000 Lead Auditor credential. By holding an ISO 20000 Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.
A fundamental understanding of ISO/IEC 20000-1 and comprehensive knowledge of audit principles.
Refreshments & Lunch (Classroom courses only)
Course Slide Deck
Official Study Guides
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