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ISO 20000 Foundation

PECB's Official ISO 20000 Foundation Training Course. Attracts 14 CPD hours

Description

 

The PECB ISO/IEC 20000 Foundation training course enables you to learn the basic elements to implement and manage a Service Management System (SMS) as specified in ISO/IEC 20000.

About This Course

 

During this training course, you will be able to understand the different modules of an SMS, including SMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

After attending this training course, you can sit for the exam, and if you successfully pass the exam, you can apply for the “PECB Certified ISO/IEC 20000 Foundation” credential.  A PECB Foundation certificate shows that you have understood the concepts, principles, and the basic structure of the implementation and management of a service management framework based on the ISO/IEC 20000 international standard.

Learning objectives

  • Understand the elements and operations of a service management system and its principal processes.
  • Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks.
  • Understand the approaches, methods and techniques used for the implementation and management of an SMS.

Educational approach

  • Lecture sessions are illustrated with practical questions and examples.
  • Practical exercises include examples and discussions.
  • The participants are encouraged to intercommunicate and engage in discussions and exercises. 
  • Exercise questions are similar to the certification exam questions.

Prerequisites

 

None

What's Included?

 

Refreshments & Lunch (Classroom courses only)           

Course Slide Deck      

Official Study Guides   

CPD Certificate

The Exam

Who Should Attend?

 

  • Individuals involved in service management
  • Individuals seeking to gain knowledge about the main processes of Service Management Systems (SMS)
  • Individuals interested to pursue a career in service management

Accreditation

PECB Logo

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