Learn to manage the engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.
This course covers a wide range of methods that will enable IT professionals to interact with stakeholders to influence and improve the overall customer/user experience.
As part of ITIL 4 Specialist: Drive Stakeholder Value course delegates will learn how to:
Candidates must hold the ITIL 4 Foundation certificate.
(*Classroom courses only)
Teas, Coffees, refreshments and a full Lunch*
The Exam Fees
PECB's Official ISO 20000 Foundation Training Course. Attracts 14 CPD hoursMore Information
The ISO 20000 Practitioner Training Course & exam package. Attracts 31 CPD hoursMore Information
ISO 20000 Auditor Training Course & Exam package. Attracts 31 CPD hoursMore Information
Attend this 2 day Python Programming class from Logical Operations and take your Python skills to the next level.More Information
Understand data through descriptive, predicitive, and prescriptive analytics.More Information
This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.More Information
This course is targeted at ITSM leaders, and practitioners who already hold the ITIL v3 Expert qualification (or have 17 points under the ITIL v3 scheme), and it gives them a direct path to transition to the new ITIL 4 Managing Professional (MP) designation.More Information
This course is designed to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services in a holistic way.More Information
This course provides IT leaders, practitioners and support staff with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners.More Information
This module explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations, to operate in a similar way to successful digitally-native organizations.More Information
The Lead Cloud Security Manager training course enables participants to develop the competence needed to implement and manage a cloud security program by following widely recognized best practices.More Information