This course provides IT leaders, practitioners and support staff with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.
This course is designed to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction.
While some topics are specialist in nature, others are valuable to all practitioners. Regardless of organisational role, everyone has authority, even if it is limited to personal direction.
Everyone should plan. And everyone should be contributing to, if not leading, improvement.
This course explores and explains principles, methods and techniques that can be universally used to direct, plan and improve.
This course will also provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
Candidates must hold the ITIL 4 Foundation certificate.
(*Classroom Courses only)
Teas, Coffees, Refreshments and a full Lunch*
Pre-course reading materials
The Exam fees
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