The course is designed to give a deep understanding of the key concepts of the ITIL 4 framework to enable successful management of modern IT-enabled services. It is also designed to prepare delegates for the ITIL 4 Managing Professional Transition module examination, which leads to the award of the ITIL 4 Managing Professional status.
The exam, which is sat on the last day of the course, is a closed-book examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.
From the ITIL 4 Specialist – High Velocity IT Module:
From the ITIL 4 Specialist – Drive Stakeholder Value Module:
From the ITIL 4 Strategist – Direct, Plan and Improve Module:
The course will help students to understand:
You must already have either an ITIL v3 Expert certificate obtained by passing the MALC exam, ITIL v2-v3 Bridging exam, or have achieved a minimum of 17 credits in the ITIL v3 qualification scheme.
An ITIL v2 Managers certification plus CSI or Strategy making you eligible to take the MALC exam is not sufficient – the credits need to have been gained through the v3 qualification route.
(*Classroom Courses only)
Tea, Coffee, refreshments and a full Lunch*
The Exam Fees
IT leaders, ITIL practitioners and ITIL-expert support staff.
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